FAQs

Frequently asked questions

What is your return policy?

If an item arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and photos. Review our Refund & Return Policy for eligibility and refund procedures. Contact us before sending anything back.

What payment methods do you accept?

The available payment methods are shown at checkout. They may vary by device, location, and payment provider.

Can I modify or cancel my order?

Contact us as soon as possible with your order number. Changes or cancellation are not guaranteed once an order has been processed or shipped.

Where do you ship?

GUIDION currently ships to customers in the United States. Available shipping methods and any charges are shown at checkout.

How long does shipping take?

Processing and transit times vary with the product, supplier, location, and carrier. Check any delivery estimate shown at checkout or contact us before ordering.

Do you offer free shipping?

Shipping options and applicable charges are displayed at checkout. Please review the final total before placing your order.

Can I track my order?

We provide tracking information when available after shipping. You may also contact us with your order number for assistance.

How does the self-stirring mug work?

Press the mug's control to mix compatible beverages and dissolvable powders. It does not heat drinks or blend solid foods. Follow the model-specific instructions, and keep the electrical components dry.