Return Policy

Refund & Return Policy

We want you to be satisfied with your purchase from GUIDION.

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos of the item.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging. Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to the original payment method. Processing times may vary by payment provider.

Shipping charges are generally non-refundable unless the item arrived damaged, defective, or incorrect. Orders already processed or shipped may not be eligible for cancellation.

To request assistance, visit our Contact page. See our full refund policy for the current terms.